Progress, of sorts
Nov. 1st, 2012 06:40 amAccording to FedEx, I should be receiving the battery for my laptop on Saturday. I'll hope for Monday, but that's still much better progress than I *had* been making.
I spent 45 minutes on Laura's phone with CREDO about getting a warranty replacement for my own phone. After that, she took her phone with her on her way to work, still continuing the call; by that time, they'd lost their own notes at least 3x during the call. I've talked with Level One customer support, Level Two customer support, and Warranty Replacement, and the call is continuing. It's a typical user-hostile environment, no better or worse than anybody else's in that industry, the inevitable result of an unrestrained capitalist system, which I am neither correcting nor replacing this morning. But, with luck, I might get a working phone out of the effort.
And I have a major post in the works based on inputs from Jay Lake and TwistedChick, but that's not done yet -- I needed to use my journal as a journal, first. And need to work on the BHT and the resume keyword harvest today also. And breakfast. Breakfast would be a good idea.
I spent 45 minutes on Laura's phone with CREDO about getting a warranty replacement for my own phone. After that, she took her phone with her on her way to work, still continuing the call; by that time, they'd lost their own notes at least 3x during the call. I've talked with Level One customer support, Level Two customer support, and Warranty Replacement, and the call is continuing. It's a typical user-hostile environment, no better or worse than anybody else's in that industry, the inevitable result of an unrestrained capitalist system, which I am neither correcting nor replacing this morning. But, with luck, I might get a working phone out of the effort.
And I have a major post in the works based on inputs from Jay Lake and TwistedChick, but that's not done yet -- I needed to use my journal as a journal, first. And need to work on the BHT and the resume keyword harvest today also. And breakfast. Breakfast would be a good idea.